Outsourcing Follow ups and Appeals

Just now, I read an interesting article about an organization that helps people claiming their social security disability benefits. For me, that is some form of outsourcing service. The clients get what they want at less hassle and perhaps, even lesser cost. I am not sure however, if such kind of service can be done by home based entrepreneurs. I hope that there would be a way for people to do that simply through the use of the telephone and the internet.